Privacy policy

Information we collect

• Orders: your name, email address, phone number, order details, requested time, notes, and, for delivery, your delivery address.
• Payments: Square processes your payment details. This website does not receive or store your full card number. We receive limited order and payment status information needed to confirm and support your order.
• Messages: if the contact form is available, we receive the name, email address, optional phone number, and message you submit. We also receive information you provide by phone or email.
• Technical information: our hosting and security services may process information such as your IP address, browser or device details, request times, and error or security events to deliver and protect the website.

How we use information

We use personal information only as reasonably necessary to:

• prepare, deliver, confirm, and provide support for your order;
• process payments, refunds, and order-related communications;
• respond to questions and messages;
• validate delivery availability and calculate delivery distance;
• prevent abuse, troubleshoot problems, and keep the website secure;
• understand aggregate use of the public website, such as which pages are visited and how quickly they load; and
• meet accounting, tax, legal, and regulatory obligations.

We do not sell personal information or use it for behavioural advertising.

Service providers

We share only the information needed for providers to perform services on our behalf. These providers may process information outside Ontario or Canada, where it may be subject to local laws.

• Square processes payments and stores the order and fulfillment information sent at checkout.
• Google processes a delivery address to validate distance and, when address autocomplete is enabled, to suggest address details.
• Resend processes contact-form messages and order-confirmation emails when those features are enabled.
• Cloudflare processes aggregate website analytics, including pages viewed, referring sites, browser and device type, country, and page-load timing.
• Website hosting, email, security, backup, and infrastructure providers process limited information needed to operate and protect the service.

We may also disclose information when required by law or when reasonably necessary to protect our customers, business, or legal rights.

Browser storage, cookies, and analytics

The website stores your cart and recent checkout references in your browser's local or session storage so your cart persists and a completed order can be reconciled. You can clear this information using your browser controls, although doing so may empty your cart or interrupt checkout recovery.

We do not use advertising cookies. Cloudflare Web Analytics measures aggregate use of the public website: pages viewed, the site that referred the visit, browser and device type, country, and page-load timing. It does not record what you type into order or contact forms. Square, Google, and external social or map links may use cookies or similar technologies under their own policies when you use their services. The password-protected restaurant administration area uses a strictly necessary session cookie; it is not used to track customers.

Retention and safeguards

We keep personal information only as long as reasonably necessary for the purposes described above and for legal, tax, accounting, fraud-prevention, and dispute-resolution requirements. Retention periods vary by record type and by the provider that holds it. Browser-stored cart information remains on your device until the website removes it or you clear it.

We use administrative and technical safeguards appropriate to the information, including encrypted connections, restricted administrative access, limited local order-status records, and service providers designed for secure payment and email processing. No method of electronic storage or transmission is completely secure.

Your choices and privacy rights

You may ask whether we hold personal information about you, request access to it, or ask us to correct inaccurate information. You may also withdraw consent to future use where applicable, subject to legal or contractual restrictions. We may need to verify your identity before completing a request.

To make a request or raise a privacy concern, email pizzerialaterrazza@live.com, call 519 895-3939, or write to Pizzeria La Terrazza, 260 Doon South Drive, Kitchener, Ontario N2P 2X3. If we do not resolve a concern, you may contact the Office of the Privacy Commissioner of Canada.

Changes to this policy

We may update this policy when our services or legal obligations change. The date at the top shows when it was last revised.