Accessibility

Our commitment

We work to meet the accessibility requirements that apply to us under Ontario's Accessibility for Ontarians with Disabilities Act and its standards. For this website, our current design and testing target is the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA.

Website accessibility

Accessibility measures used on this website include:

• semantic headings, landmarks, labels, and text alternatives for meaningful images;
• keyboard-accessible navigation, visible focus indicators, and a skip-to-content link;
• responsive layouts that support mobile screens and browser zoom; and
• clear instructions and text-based status or error messages in ordering forms.

Some parts of checkout and some linked services, including Square payment pages, maps, and social media, are operated by third parties. Their accessibility is outside our direct control. If one of these services creates a barrier, contact us and we will work with you on another way to get the information or service where reasonably possible.

Accessible service and formats

We welcome service animals and support persons as required by law and communicate in ways that take a person's disability into account. On request, we will work with you to provide publicly available information in an accessible format or with communication support, at no additional cost and as promptly as reasonably possible.

If the website prevents you from placing an order, call us and we will help you order by phone. Please tell us what format or assistance works best for you.

Feedback and accommodation requests

Tell us if you encounter an accessibility barrier or need an accommodation. Call 519 895-3939, email pizzerialaterrazza@live.com, or visit us at 260 Doon South Drive, Kitchener, Ontario. Please describe the page, feature, information, or service involved and the support you need.

We will acknowledge feedback and work with you on an appropriate response. Personal information provided with accessibility feedback will be handled in accordance with our privacy policy.

Review

We review this statement and our accessibility practices when the website or our services materially change, and periodically to address new barriers and updated guidance.